To all you companies that use automated telephone answering systems, I’m glad that you “Value my call” and that “My call is very important to you” and all that lovely verbal fluff, but if my call was really all that important, you wouldn’t have me waiting on the line for 45 minutes listening to looped elevator music and a robotic voice asking me to “press 1 if...”.
I have a proposition for you. When customers call, please add to your menu and option that goes something like this, “If you’re sick and tired of waiting on the phone for nonexistent employees, please hang-up.” I guarantee you it would decrease your call volume significantly.
And to all you companies with voice activated systems, may you receive 10-fold what you deserve.
To every young lady who works in the clothing industry, chews gum on the sales floor, makes personal calls to her boyfriend in front of customers whilst ignoring them, and gets an attitude when asked to go into the back to get a different size of jeans as though the fact that she's collecting a paycheck doesn't entitle me to her "services": please quit your job now. You are a disgrace to the customer service industry.
And lastly, on behalf of disgruntled customers everywhere, we’d like to remind you that we do have a choice in where we shop and while you may think you’re doing us a favor by allowing us to patronize your establishment, the reality is you need us more than we need you.
Act like you know.